Falkan Consulting’ Helpdesk can be accessed by Toll free numbers and is serviced by dedicated and trained operators based in Melbourne, Australia.
The Helpdesk uses a three-tier remote support structure to quickly escalate and resolve hardware, software and network issues. Help could include a simple phone Q & A, a remote login or extending to one of our local Service Agents visit on site.
Falkan Consulting uses advanced IT management systems to proactively monitor your server and IT infrastructure 24 / 7. Constant network and systems monitoring enables immediate alerts to critical faults and detailed IT infrastructure reporting for network visibility.
Falkan Consulting’ approach to maintenance has an emphasis on preventative measures to reduce corrective and overall maintenance costs, and minimise the risk of unexpected issues and downtime. Our Preventative Maintenance schedule focuses on keeping equipment working, extending equipment life, and increasing system uptime. With Preventative Maintenance, we give clients greater certainty and operational control.
With our local Service Agents around Australia, Falkan Consulting offers its clients the assurance that a site support specialist is always available if the unexpected occurs. Falkan Consulting is committed to offering a reliable maintenance service in the shortest possible time, with minimal labour and materials, and with the inclusion of measures to prevent any failures from recurring within a reasonable period.
The cost of using the latest technology can vary significantly and often be unpredictable. IT budgets can get complex while trying to replace a faulty computer or upgrade an outdated software.
Let Falkan Consulting assist you with your IT Budget. When you work with us as your MSP, you have the comfort of working with a predictable IT budget and you won’t have to worry about your IT systems becoming out of date and inefficient.
Falkan consulting provides cloud capabilities that offer the highest quality IT services to our clients. By successfully integrating world-class cloud capabilities into our services we can provide you with superior support and value at a lower cost.
Cloud technology helps us deliver high-quality service by providing a centralised management system.
This leads to an improved performance and security of business applications as well as enabling remote access for users across the business, regardless of location.
With web-based portals, customers have access to view system, bandwidth, application and performance data and much more.
This helps improve the response time and efficiency levels for MSPs.
Falkan Consulting has several virtual servers built on the VMware platform.
This enables us to provide a highly-secured and cost-efficient service whereby clients are only charged for the resources that they require at the time instead of being charged a flat rate regardless of resource usage.