IT Support & Maintenance

Falkan Consulting provides IT managed services and hosting capabilities via the cloud to some of the most recognizable companies in Australia. Our certified IT professionals provide the most comprehensive IT support packages to ensure that your IT systems meet your business needs.

Our managed services and outsourcing capabilities allow Falkan Consulting to either completely outsource your IT management and support requirements or integrate your current IT staff into ours.

Our flexible and customisable managed IT services have earned us a reputation for being an industry leader committed to providing the highest operational and service standards. Read on to find out more about our world-class managed services and cloud capabilities and why they are your best option.

Falkan Support and Maintenance


Dedicated and trained operators based in Australia.

Falkan Consulting’ Helpdesk can be accessed by Toll-free numbers and is serviced by dedicated and trained operators based in Melbourne, Australia.

The Helpdesk uses a three-tier remote support structure to quickly escalate and resolve hardware, software, and network issues. Help could include a simple phone Q & A, a remote login or extending to one of our local Service Agents visit on site.

Network Monitoring

Falkan Consulting uses advanced IT management systems to proactively monitor your server and IT infrastructure 24 / 7. Constant network and systems monitoring enables immediate alerts to critical faults and detailed IT infrastructure reporting for network visibility.

Preventative Maintenance

Falkan Consulting’ approach to maintenance has an emphasis on preventative measures to reduce corrective and overall maintenance costs and minimize the risk of unexpected issues and downtime. Our Preventative Maintenance schedule focuses on keeping equipment working, extending equipment life, and increasing system uptime. With Preventative Maintenance, we give clients greater certainty and operational control.

Corrective Maintenance

With our local Service Agents around Australia, Falkan Consulting offers its clients the assurance that a site support specialist is always available if the unexpected occurs. Falkan Consulting is committed to offering a reliable maintenance service in the shortest possible time, with minimal labour and materials, and with the inclusion of measures to prevent any failures from recurring within a reasonable period.

Falkan Managed Services

Managed services

As a leading managed services provider (MSP) in Australia, we appreciate the fact that each business is unique. We work diligently on developing a deep understanding of your business and becoming an integral part of your team.

Our strong foundational skills include servers, networks, applications support and much more. This allows us to provide excellent service on a wide spectrum of projects from routine maintenance to major fixes. We are a client responsive company that fosters a rich and continuous strategic partnership with your business

Benefits of managed services

Resolution of technical problems on a continuous basis
As certified IT professionals, we help to significantly mitigate risks by ensuring that your IT systems always meet your business needs so you can reach your potential.
As a small to medium-sized business it may be easy to overlook the complexities of the software, applications and devices we use on a daily basis.

Latest technology and equipment

The cost of using the latest technology can vary significantly and often be unpredictable. IT budgets can get complex while trying to replace a faulty computer or upgrade outdated software.

Let Falkan Consulting assist you with your IT Budget. When you work with us as your MSP, you have the comfort of working with a predictable IT budget and you won’t have to worry about your IT systems becoming out of date and inefficient.

Cloud Services

Falkan consulting provides cloud capabilities that offer the highest quality IT services to our clients. By successfully integrating world-class cloud capabilities into our services we can provide you with superior support and value at a lower cost.

Benefits that our cloud capabilities can offer you:

Centralised management

Cloud technology helps us deliver high-quality service by providing a centralized management system. This leads to improved performance and security of business applications as well as enabling remote access for users across the business, regardless of location.

Self-service portals for customers

With web-based portals, customers have access to view system, bandwidth, application and performance data and much more.

This helps improve the response time and efficiency levels for MSPs.

Secure virtual servers

Falkan Consulting has several virtual servers built on the VMware platform.

This enables us to provide a highly-secured and cost-efficient service whereby clients are only charged for the resources that they require at the time instead of being charged a flat rate regardless of resource usage.

Deployment Services - Consultation

Falkan Consulting begins any project with a consultation process to determine the scope and objective of works, forming a comprehensive project management plan.

The consultation process enables Falkan Consulting to advise on the best solutions for software and platforms, hardware configuration setup and components for media PCs, screens, networking devices, and deployment practices, while also considering ways to reduce overall costs.

Falkan Deployment Services and Consultation