Privacy Policy

Last Updated: 9 September 2026 

Introduction 

Falkan Consulting Pty Ltd (“Falkan”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws. 

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or engage with our services. 

What Information We Collect 

We may collect personal information including: 

  • Name 
  • Business name 
  • Email address 
  • Phone number 
  • Postal or business address 
  • Information submitted through contact forms 
  • Information relating to support requests or service enquiries 

We may also collect non-identifiable website usage information such as: 

  • IP address 
  • Browser type 
  • Device information 
  • Website pages visited 
  • Date and time of website access 

How We Collect Information 

We collect information when you: 

  • Complete a contact form 
  • Submit an enquiry 
  • Request support or services 
  • Communicate with us by phone or email 
  • Interact with our website 

How We Use Your Information 

We use your information to: 

  • Respond to enquiries 
  • Provide IT support and professional services 
  • Communicate with you regarding our services 
  • Improve our website and customer experience 
  • Meet legal and regulatory obligations 

We will only use personal information for the purpose for which it was collected or for related business purposes. 

Disclosure of Information 

We may disclose your information to: 

  • Employees and contractors who require access to perform services 
  • Software and cloud service providers that support our operations 
  • Professional advisers such as accountants, auditors, or legal advisers 
  • Government authorities where required by law 

We do not sell or rent personal information to third parties. 

Data Security 

Falkan takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. 

While we implement appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. 

External Providers 

Falkan uses a range of reputable cloud-based platforms and service providers to deliver and support our services. These may include Microsoft 365, Microsoft Azure, SharePoint Online, OneDrive, Exchange Online, cloud backup platforms, remote management and monitoring tools, cybersecurity services, accounting systems, and other business applications. 

As part of providing our services, personal information and business data may be stored, processed, transmitted, or backed up using these platforms. Some of these service providers may store or process data in data centres located outside Australia. 

We take reasonable steps to ensure that our service providers maintain are storing and processing items in Australian, but take appropriate security controls and privacy protections when exceptions are required. Access to client data is limited to authorised personnel and is only used for legitimate business and support purposes. 

By using our website or engaging our services, you acknowledge that information may be processed and stored through these trusted third-party cloud service providers 

Cookies and Website Analytics 

Our website may use cookies and analytics services to help us understand website usage and improve functionality. 

You can adjust your browser settings to disable cookies; however, this may affect your website experience. 

Access and Correction 

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date. 

Third-Party Websites 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. 

Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be published on this page. 

Contact Us 

If you have questions about this Privacy Policy or wish to request access to your personal information, please contact: 

Falkan Consulting Pty Ltd
Email: info@falkanwp.wpengine.com
Phone: 03 8639 0115
Website: www.falkanwp.wpengine.com